Frequently Asked Question

Ayo General
Ayo Ride
Ayo Drive
How do I book a ride?

We take your safety seriously. All our drivers undergo thorough background checks, and the app features real-time ride tracking, driver ratings, and the ability to share your trip with friends or family.

How do I know my ride is safe?

We take your safety seriously. All our drivers undergo thorough background checks, and the app features real-time ride tracking, driver ratings, and the ability to share your trip with friends or family.

What are my payment options?

We take your safety seriously. All our drivers undergo thorough background checks, and the app features real-time ride tracking, driver ratings, and the ability to share your trip with friends or family.

Is tipping my driver required?

We take your safety seriously. All our drivers undergo thorough background checks, and the app features real-time ride tracking, driver ratings, and the ability to share your trip with friends or family.

What is Ayonepal?

Ayonepal is a ride-sharing app that connects riders with drivers, offering a convenient, safe, and affordable way to travel within your city or beyond.

How does Ayonepal work?

Riders can request a ride through the Ayonepal app by entering their pickup and drop-off locations. The app matches them with a nearby driver who takes them to their destination.

Are Ayonepal rides insured for accidents?

Yes, Ayonepal provides accidental insurance for both riders and passengers on their rides.

What types of rides does Ayonepal offer?

Ayonepal offers various ride options, including bikes, cars, and courier services, depending on your budget and convenience.

How do I book a ride?

Download the Ayonepal app, sign up and login with your name and detail, enter your destination, and confirm your ride request. A nearby driver will pick you up shortly.

What payment options are available?

Ayonepal accepts multiple payment methods; including cash, online bank transfer or preferred payment gateways.

Can I cancel a ride?

You can cancel a ride before your ride reaches your location and provide feedback for your reason of cancellation.

Can I rate my Driver?

Yes, after every ride you can rate your driver and provide feedback to help us improve.

How can I become a driver with Ayonepal?

Download the Ayonepal Driver app, sign up with your name and detail, and submit your documents (driver’s license, vehicle registration, citizenship ID etc.) for verification. Once approved, load your wallet, and then you can start driving.

How do I load and recharge my wallet in Ayonepal app?

Login with your credentials on Ayonepal Driver app, go to settings and choose wallet. Then, choose Topup + and enter your load amount, you can choose from payment options Khalti or IME Pay.

Are Ayonepal riders insured for accidents?

Yes, Ayonepal provides accidental insurance for both riders and passengers on their rides.